Brian J. Malone

Northern Virginia/DC Metro area · (703) 944-4773 · brianmalonecloud@gmail.com

Solutions Engineer with 15+ years of customer-facing technical experience in pre-sales, consulting, and cloud engineering. My career has been built around working alongside Sales teams, understanding what customers need, and showing them how technology can get them there. I have worked hands-on across AWS, Azure, and GCP and am just as comfortable in a conversation with a developer as I am with a CISO or VP. I learn new technology quickly, stay organized in how I manage my work, and enjoy getting into the details with customers. I actively use AI tools in my daily work. I built internal tooling with Kiro AI IDE, delivered AI certification trainings, and I am always looking for ways to work smarter with new technology. Achieved and maintained Secret and Public Trust clearances.

Total Visitors:

Key Areas of Expertise

  • Pre-Sales Technical Discovery
  • Cloud Platforms (AWS, Azure, GCP)
  • Solution Architecture & Design
  • Technical Demos & Proof-of-Value
  • AI Tools & Agent Development
  • Sales Partnering & Deal Strategy
  • REST API & Service Integrations
  • Stakeholder Communication (Technical to Executive)
  • Cross-Functional Collaboration
  • Project Management in Startup & Enterprise Settings
  • Product Feedback & Roadmap Influence
  • AI-Assisted Development & Tooling
  • Technical Documentation & Enablement
  • Customer Onboarding & Adoption
  • Scripting (Python, JS, Bash, PowerShell)

Experience

Cloud Support Engineer

Amazon Web Services (AWS)

Providing technical support for AWS Developer and Mobile Services customers. This role has grown my hands-on cloud expertise across messaging, AI, and integration services while keeping me close to real customer problems every day.

  • Primary technical resource for Amazon Connect, including AI Agents, Lex, and Lambda integrations, helping customers get the most out of the platform.
  • Built strong knowledge of Amazon Connect AI Agents and AI tools. Delivered internal trainings on AI Agents and helped engineers prepare for the AWS AI Fundamentals certification exam.
  • Built a log analysis tool using Kiro AI IDE that lets Connect support engineers visualize and pull meaningful data from AI Agent logs, WebRTC logs, PCAP captures, call recordings, and other file types. This tool is now used across the team.
  • Support cloud messaging and event-driven services: SNS, SQS, End User Messaging, Amazon MQ, and IoT.
  • Provide guidance across S3, IAM, KMS, Kinesis, Bedrock, and EventBridge.
  • Work with teams across the organization to resolve complex customer issues and feed observations back to service teams.
  • Began mentoring junior engineers and peers, both formally and informally, before becoming fully tenured.
  • Joined the quality team within a month. Selected for GEMBA, serving as the voice of the engineers with the management team.
Feb 2025 - Present

Cloud Resume Challenge

Cloud Projects, Manassas Park, VA

The Cloud Resume Challenge is a hands-on project that touches a wide range of AWS services. The idea is simply to build a resume in the cloud. The implementation covers real-world architecture patterns.

  • Built an HTML/CSS site hosted in S3 with CloudFront and Certificate Manager for HTTPS.
  • Wrote a Python Lambda function connected to DynamoDB through API Gateway.
  • Automated the whole infrastructure with Terraform.
June 2022 - Feb 2025

Cloud Certifications

Cloud Projects, Manassas Park, VA

Spent this period earning certifications across AWS, Azure, and GCP through self-study, hands-on labs, and documentation deep-dives. The complete list of certifications achieved is listed here.

December 2021 - Feb 2025

Principal Consultant

SAP NS2, Herndon, VA

Served as the go-to technical advisor for a mission-critical mobile application supporting 2,000+ remote FDA investigators working in occasionally connected environments. This was a small, self-directed team where I wore many hats: developer, SME, project manager, and customer liaison.

  • Took SAP Afaria solutions from initial technical qualification through proof-of-concept, deployment, and long-term optimization, owning the full lifecycle.
  • Co-developed automated processes in PowerShell that pulled data from Oracle to configure user-specific settings in SQL Anywhere remote databases.
  • Solved data security challenges around FIPS 140-2 encryption and HSPD-12 requirements using containerization and PIV card readers.
  • Wrote the yearly RFP responses that won 11 consecutive contract renewals. That meant understanding the competitive landscape and clearly articulating our technical value.
  • Built and maintained relationships across help desk, networking, and SCCM teams to keep communication transparent and issues moving toward resolution.
  • Documented troubleshooting processes and trained Tier 1-3 support staff. Served as the escalation point when things got complicated.
  • Managed server migrations across multiple environments (v6.0 to v7.0), OS upgrades, and database changes without disruption.
  • Designed a regression testing setup that let QA work with 5 different application versions at the same time.
  • Created monitoring and forced-upgrade processes so field investigators always had a current, supported version.
  • Achieved and maintained Secret and Public Trust clearances (currently not active).
April 2015 - June 2022

Senior Consultant

SAP NS2, Herndon, VA

Served as technical consultant around the design and implementation of mobile solutions.

  • Inherited the Census Bureau's SAP Afaria deployment with just two weeks of transition. Maintained 100% uptime and 100% data retrieval during a critical collection period with 6,000+ clients.
  • Taught myself HTML5 and VBScript in a month to build a CAC-enabled web-based time entry program for SAP ERP. The US Navy funded the project.
  • Built a proof-of-concept showing secure integration of SAP Agentry with SAP Afaria. The resulting mobile solution was approved for use in the intelligence community.
  • Recovered a locked SAP Afaria environment for Lawrence Livermore Labs after their admin passed away. Completed the work remotely, after hours, and under budget.
June 2010 - April 2015

Technical Sales Consultant (Pre-Sales Solutions Engineer)

eCopy, Inc. (now Nuance), Nashua, NH

Technical pre-sales resource for channel sales of a document imaging solution. I handled everything from trade show demos to building custom integrations for strategic accounts. The role mixed technical and sales work. It was important to understand what customers actually needed to deliver appropriate solutions.

  • Ran consultative discovery sessions to understand customer workflows, then built tailored demos around their specific use cases.
  • Helped Regional Sales Managers hit 100% of quota every year I was there.
  • Played a key role growing the new Toshiba sales channel to $2M in revenue by year two, covering both the technical and sales side for 66% of the continental US.
  • Wrote custom integrations in VBScript and C++. My email simulation connector became the standard tool used by technical partners across the country.
  • Presented at trade shows and delivered custom software solutions for large enterprise prospects.
September 2005 - July 2009

Previous Roles

Xcellenet

Remote/Mobile Device & Application Management
  • Pre-Sales Engineer & International Pre-Sales Engineer: Led technical discovery, product demonstrations, and proof-of-value engagements for enterprise mobility solutions.
  • Senior Consultant & Team Leader (Consulting): Managed consulting team delivering implementation and integration solutions for enterprise customers.

Primary Rate Incorporated

ISDN Hardware OEM Startup
  • Dedicated Support/Developer/Tester for 3Com: Managed technical relationship with key OEM partner including development, testing, and dedicated support.
  • IT Lead: Managed internal IT infrastructure and systems for the growing startup.
  • Junior Developer (C): Developed software solutions in structured C.
  • Technical Marketing & Customer Support: Provided pre-sales technical marketing and post-sales customer support for networking hardware.

Panametrics

Ultrasonics Industry
  • Technical Sales Engineer: Delivered technical sales engineering for industrial ultrasonic measurement solutions.

Awards & Recognitions

  • AWS - Recipient of 15+ awards from managers, sales (TAMs), and peers for ownership, quality, and customer obsession
  • FDA - Team Excellence Award (twice)
  • SAP - Winners Circle Award
  • SAP NS2 - Recipient of multiple Appreciation Awards

Education

Worcester Polytechnic Institute (WPI)

Bachelor of Science
Electrical Engineering
MQP - Building a Hardware Neural Network using VLSI Design

Certifications

  • AWS Certified AI Practitioner (Early Adopter)
  • Microsoft Azure AI-900 - AI Fundamentals
  • Google Cloud Certified - Cloud Digital Leader
  • AWS Certified Solutions Architect - Associate
  • AWS Certified Cloud Practitioner
  • SAP Certified Application Associate - SAP Predictive Analytics
  • SAP Certified Application Associate - SAP Afaria 7.0 Administration
  • Microsoft Project Orange Belt
  • Microsoft Certified Professional

Technical Skills

Cloud Platforms
  • AWS: Amazon Connect, Amazon Lex, Bedrock, SQS, SNS, Amazon MQ, S3, CloudFront, Route 53, Lambda, DynamoDB, API Gateway, IAM, KMS, EventBridge, Kinesis, Certificate Manager
  • Microsoft Azure
  • Google Cloud Platform
AI & Analytics
  • Amazon Connect AI Agents
  • AWS Bedrock
  • Amazon Lex
  • SAP Predictive Analytics
  • SAP Analytics Cloud
  • Azure AI
  • Kiro AI IDE
Security & Compliance
  • FIPS 140-2, HSPD-12, PIV/CAC Authentication
  • Identity & Access Management
  • Data Encryption, Security Reviews
Infrastructure & DevOps
  • Terraform (IaC)
  • Containerization
  • Cloud Application Architecture
Integrations & APIs
  • REST API Development, Service Integrations
  • Cloud Provider Integrations, Identity Systems, Version Control Platforms
Languages & Scripting
  • Python
  • JavaScript
  • SQL
  • Bash
  • HTML/CSS
  • VBScript
  • PowerShell
Solutions & Platforms
  • SAP Afaria
  • SAP SQL Anywhere
  • Oracle
Operating Systems
  • Windows / Windows Server
  • macOS
  • Red Hat Linux
  • Solaris Unix